pk947 Privacy Policy

This Privacy Policy is issued by pk947 ("pk947", "we", "us", "our"), the operator of the online gaming platform available at pk947.org. For the purposes of applicable data protection legislation, pk947 acts as the data controller in respect of the personal data of registered players and visitors to the pk947 platform.

pk947 is an online entertainment platform providing live casino games, sports betting including PSL cricket, slot games, and related services to eligible adult players in Pakistan. The platform is built specifically for Pakistani users, operating with native PKR support, JazzCash and EasyPaisa payment integration, and 24/7 English-language customer support.

For any queries regarding this Privacy Policy or the handling of your personal data by pk947, please contact the pk947 data team using the details provided in Section 15 of this document.

This Privacy Policy applies to all personal data processed by pk947 in connection with:

• The registration and maintenance of player accounts on pk947.org.
• The provision of gaming services, including live casino, sports betting, and slot games.
• The processing of deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other supported payment methods.
• The administration of bonuses, promotions, and loyalty programmes.
• The delivery of customer support services via live chat and email.
• The conduct of Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance checks.
• Visits to the pk947.org website, including by non-registered visitors.
• Marketing and promotional communications, where you have provided the relevant consent or where applicable law otherwise permits.

This policy does not apply to the data practices of third-party services linked to or integrated with the pk947 platform, including game content providers and payment processing partners, who operate under their own privacy policies. Where pk947 shares data with third parties, this is described in Section 6.

The categories of personal data pk947 collects in connection with your use of the platform are set out below. The specific data points collected in each category depend on how you interact with the platform and which services you use.

• Full legal name as it appears on your government-issued identity document.
• Date of birth (for age verification — all players must be 21 years of age or older).
• Pakistani CNIC number, passport number, or other government-issued identification number, where provided for KYC purposes.
• Copies of identity documents submitted during the KYC verification process.

• Email address registered to your pk947 account.
• Pakistani mobile phone number registered to your account, used for two-factor authentication and account notifications.
• Residential or correspondence address, where provided for KYC or withdrawal verification purposes.

• JazzCash or EasyPaisa mobile wallet number used for deposits and withdrawals.
• Bank account details (account name, account number, bank name) where bank transfer is used as a payment method.
• A complete record of all deposits made to your pk947 PKR wallet, including amounts, timestamps, and payment method used.
• A complete record of all withdrawal requests and completions, including amounts and destination payment method.
• Transaction reference numbers and confirmation records from payment providers.

• A complete record of all games played on pk947, including game type, stakes, results, session duration, and timestamps.
• Betting history across all sports and casino markets on the platform.
• Bonus activity records — bonuses claimed, wagering progress, and bonus expiry.
• Responsible gaming tool settings applied to your account, including deposit limits, cooling-off periods, and self-exclusion status.

• IP address used to access the pk947 platform, recorded at each login session.
• Device type, operating system, and browser type and version.
• Session identifiers, access timestamps, and session duration records.
• Geolocation data derived from IP address (country and region level).

• Records of all customer support interactions, including live chat transcripts, email correspondence, and any attached documentation.
• Records of complaints lodged with pk947 and the outcome of their resolution.
• Responses to any surveys or feedback requests sent by pk947, where you choose to participate.

pk947 collects personal data through the following means:

• Direct Collection: Data you provide directly to pk947 during account registration, the KYC verification process, support interactions, and promotional form submissions.
• Automated Collection: Technical and usage data collected automatically when you access and interact with the pk947 platform, including through cookies and server-side session logging. See Section 7 for full cookie details.
• Payment Provider Data: Transaction confirmation and status data received from JazzCash, EasyPaisa, and banking partners upon processing of deposits and withdrawals.
• KYC Verification Partners: Where pk947 uses a third-party identity verification service to assist with document checking, the result of that verification process is shared back to pk947.
• Responsible Gaming Monitoring: Behavioural data generated through your gameplay and account activity, which is analysed by pk947 as part of its responsible gaming monitoring obligations.

The table below sets out the primary purposes for which pk947 processes your personal data, together with the legal basis for that processing under applicable data protection frameworks.

pk947 does not sell your personal data to third parties under any circumstances. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and for the purposes described in this policy:

Your financial and identity data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment processors integrated with pk947, to the extent required to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial data protection obligations.

Where pk947 uses a third-party identity verification service to assist with KYC document checking, your identity data and submitted documents are shared with that service for the sole purpose of completing the verification process. pk947 only uses verified, reputable KYC technology providers.

Game providers supplying live dealer feeds, RNG games, and sports betting markets to pk947 may receive limited technical session data (such as an anonymised player session token) necessary to facilitate your gameplay session. These providers do not receive your full identity or financial data.

pk947 may be required to disclose personal data to gaming regulators, financial intelligence authorities, or law enforcement agencies where such disclosure is required by applicable law, regulation, court order, or as part of pk947's AML reporting obligations. pk947 will cooperate fully with legitimate legal requests.

pk947's legal advisers, auditors, and other professional service providers may have access to personal data on a strictly confidential basis where such access is necessary for the provision of their professional services to pk947.

The pk947 platform uses cookies and similar tracking technologies to ensure the correct functioning of the website, to maintain your login session, to remember your preferences, and to gather anonymised usage analytics that help pk947 improve the player experience. The categories of cookies used by pk947 are as follows:

• Strictly Necessary Cookies: These cookies are essential for the pk947 platform to function and cannot be disabled. They include session authentication cookies that maintain your logged-in status after a successful pk947 login, CSRF protection tokens, and load-balancing cookies. These cookies do not store any personally identifiable information beyond what is technically required.
• Functional Cookies: These cookies remember your preferences — such as your chosen language, default game lobby view, or notification settings — so that you do not need to reset them on every visit. They make your pk947 experience more convenient.
• Analytics Cookies: pk947 uses anonymised analytics tools to understand how players navigate the platform — which sections receive the most traffic, where players encounter difficulties, and how the platform performs on different devices and Pakistani mobile networks. This data is aggregated and does not identify individual players.
• Marketing Cookies: Where you have provided consent, cookies may be used to deliver relevant promotional content on the pk947 platform. You may withdraw consent to marketing cookies at any time through your browser settings or by contacting pk947 support.

You can manage your cookie preferences through your browser's settings. Note that disabling strictly necessary cookies will prevent the pk947 platform from functioning correctly — including the pk947 login process. Disabling other cookie categories will not prevent you from using the platform but may affect certain preference-based features.

pk947 implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your device and pk947 servers — including all pk947 login sessions, deposit and withdrawal requests, and personal data submissions.
• Encryption of sensitive data fields at rest in the pk947 database, including payment credentials, identity document data, and authentication tokens.
• Role-based access controls ensuring that pk947 staff can only access personal data to the extent required for their specific operational role. Access to financial and identity data is restricted to authorised personnel with legitimate need.
• Regular security assessments and penetration testing of the pk947 platform infrastructure.
• Automated intrusion detection and anomalous login activity monitoring, including alerts for unusual login patterns that may indicate unauthorised access attempts.
• Secure deletion protocols for personal data that has reached the end of its defined retention period.

pk947 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory retention obligations, and to handle any potential disputes or legal claims. The following retention periods apply to the main categories of player data:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.

Depending on the applicable data protection framework, you may have the following rights in relation to the personal data pk947 holds about you. To exercise any of these rights, please contact the pk947 data team using the details in Section 15.

The pk947 platform is strictly restricted to individuals who are 21 years of age or older. pk947 does not knowingly collect, process, or retain the personal data of any individual under the age of 21. Age verification is conducted as part of the registration process and during KYC procedures.

In the event that pk947 identifies or receives notification that an account has been registered by or is being used by a person under 21, the account will be closed immediately and any personal data associated with it will be deleted as soon as practically possible, subject to any minimal retention period required by law to document the incident.

If you are a parent or guardian who believes that a minor in your care has attempted to access or has accessed the pk947 platform, please contact pk947 support immediately at [email protected]. We will investigate and take immediate action.

Where you have provided your consent during registration or at a later stage, pk947 may send you marketing communications relating to pk947 promotions, bonuses, new game releases, seasonal offers (including PSL season promotions and Eid offers), and other platform news. These communications may be delivered via email or SMS to your registered contact details.

You may withdraw your consent to receive marketing communications from pk947 at any time by:

• Clicking the "Unsubscribe" link included in any pk947 marketing email.
• Replying "STOP" to any pk947 marketing SMS message.
• Updating your communication preferences within your pk947 account settings.
• Contacting pk947 support directly to request removal from marketing communications.

Withdrawal of marketing consent will not affect your ability to use the pk947 platform. You will continue to receive transactional and account-related communications that are necessary for the operation of your account — such as deposit confirmations, withdrawal notifications, and security alerts — regardless of your marketing preferences.

As an online platform operating under international gaming regulations, the personal data pk947 collects may be processed and stored on servers located outside of Pakistan. Where such international transfers occur, pk947 ensures that adequate safeguards are in place to protect your personal data to the same standard as is required under the data protection framework applicable to its operations.

Safeguards used for international data transfers may include: contractual data protection clauses with service providers, transfers to jurisdictions that provide an adequate level of data protection, and the use of certified data processing partners who meet recognised international security standards.

Where your data is processed by third-party payment providers (JazzCash, EasyPaisa, and banking partners), those transfers occur within Pakistan and are subject to Pakistani financial regulatory requirements applicable to those providers.

pk947 may update this Privacy Policy from time to time to reflect changes in its data processing practices, applicable legislation, regulatory requirements, or platform features. The date of the most recent update is displayed at the top of this document.

Where changes to this Privacy Policy are material — meaning they meaningfully affect your rights or the way pk947 uses your data — pk947 will notify registered players by email to their registered address and/or by displaying a prominent notice on the pk947 platform prior to the changes taking effect.

Your continued use of the pk947 platform following notification of material changes to this Privacy Policy constitutes your acknowledgement of those changes. If you do not agree with the updated Privacy Policy, you should discontinue use of the platform and may request account closure as described in the pk947 Terms & Conditions.

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pk947, please contact us using the following details:

If you are not satisfied with pk947's response to a privacy query or data rights request, you may have the right to lodge a complaint with the data protection supervisory authority relevant to your jurisdiction. pk947 encourages direct contact in the first instance as the most efficient route to resolving any privacy concern.